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We're Logging Off

We're Logging Off

As of November 26th, 2021, we're saying goodbye to Facebook, Instagram, Snapchat and TikTok until these platforms can provide a safer environment for their users. The serious effects of social media on mental health are being ignored by these platforms. It’s time to stop scrolling and be somewhere else.


Like so many people have experienced before us, Lush has tried to come off social media, but our FOMO is vast, and our compulsion to use the various platforms means we find ourselves back on there, despite our best intentions.


We wouldn’t ask our customers to meet us down a dark and dangerous alleyway – but some social media platforms are beginning to feel like places no one should be encouraged to go. Something has to change. We hope that platforms will introduce strong best practice guidelines, and we hope that international regulation will be passed into law. But we can’t wait. We feel forced to take our own action to shield our customers from the harm and manipulation they may experience whilst trying to connect with us on social media. 


Lush promises to find new ways to connect, to build better channels of communication elsewhere, as well as use the older tried and tested routes. For now, we can still be found on Twitter, Pinterest, LinkedIn and YouTube – no need to click Like, Subscribe or Get Notifications, people can just pop along to check us out when they fancy. 


We’ve always got a lot to say, but when we climb onto a soapbox, we like it to be safe. 


Read our Social Media Policy


Ways to connect:

Our Live Chat feature is now available on site for questions and inquiries or contact us via Customer Care

Subscribe to our Newsletter for the freshest news!

Join the conversation on Twitter.

Join our group on Viber.


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