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General

Frequently asked questions
Why is my credit/debit card not being accepted?

The billing address and phone number provided must match the information currently on file with your bank. If you feel there’s an error, we recommend getting in contact with your banking institution or rechecking the information entered in the required fields..

Press Inquiries

Members of the media can contact our Marketing Communications Department at lush@rgoc.com.ph. For general questions, comments or the status of your order, please email custserv@lush.com.ph.

Sponsorships, Giveaways and Events

Lush is only able to offer products, gifts or event sponsorship to our current Charitable Giving partners. Our Charitable Giving program supports small grassroots organizations working to reform the root causes of environmental, animal protection and human rights issues. Although we strive to help as many organizations as possible, we currently don’t have the capacity to fund sponsorships, scholarships or personal fundraising initiatives. If you wish to learn more about the organizations we support, please view our funding guidelines and current partners.

Where can I find the nearest Lush retail store?

We are rapidly expanding our business throughout Philippines. View our Philippines shops.