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Shipping information
- Purchases will be shipped via LBC, 2GO, Black Arrow or Logistikus.
- Orders are only shipped on business days: Monday-Friday, excluding holidays.
- The shipping and handling cost for your order is based on the total weight of the order.
- Shipping rates are as follows:
- Php 150 standard shipping for Metro Manila
- Php 200 standard shipping for Provincial
- Php 65 per kg in excess of 3kg
- Delivery times shown are based on normal business volume:
- For Metro Manila orders, we deliver in 3-5 business days.
- For Provincial orders, please give us up to 10 business days to deliver your order.
Out of Stock Items
If an item in your order is out of stock, our customer care team will be in touch to discuss a solution. We’re unable to back order items that are out of stock.
Order Cancellation and Changes
We normally don’t accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 02-830 5000 or email custserv@lush.com.ph.
Order Tracking
When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.
Can I ship to multiple addresses?
We’re unable to ship a single order to multiple addresses. You’ll need to create a new order if you’d like to ship to more than one address.
Can I return my product if it arrives melted, or melts while I've stored it?
Products labeled with our melt warning symbol are designed to melt around body temperature. Especially in the summer months or in hot climates, it’s possible for these products to melt while in transit. If products with a melt warning arrive melted, we won’t be able to replace or refund them, so order at your own risk! To avoid disappointment in hot climates or seasons, we recommend purchasing meltable products at your local shop. If melting does happen, in most cases you can simply pop the product into the fridge to solidify and they’ll still be usable (though may not look as pretty!). Once they’ve arrived, keep meltable products in a cool spot away from direct sunlight.
