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Gift Cards

Frequently asked questions
How do I check my gift card balance?

You can check the balance of your gift card online here or through Customer Care by calling them at 1.888.205.5787 or sending them an email to

How long does it take to receive my e-gift card?

It may take up to 1 hour for your gift card to be activated. You will receive an email when the activation is complete, so please be sure to check your spam folder. If you require further assistance, please call our Customer Care team at 1.888.205.5787.

How long does it take to receive my physical gift card?

Ground $4.00 - 2 - 8 Business Days

Air $8.00 - 2 - 3 Business Days

Can I use my gift card online or in a store?

Your gift card can be redeemed through phone orders and online as well as in our stores located in the US and Canada. Your gift card is not valid in Lush stores that are located in Macy’s.

Can I use my US gift card in Canada or vice versa?

Yes, you can! Our systems will automatically calculate the exchange rate.

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