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Orders

Frequently asked questions
How do I track my order?

- If you have a question about your order, please contact us at 02-830 5000 or custserv@lush.com.ph

How do I change or cancel my order?

- We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 02-830 5000 or custserv@lush.com.ph and quote your order number.

Why is my credit/debit card not being accepted?

The billing address and phone number provided must match the information currently on file with your bank. If you feel there’s an error, we recommend getting in contact with your banking institution or rechecking the information entered in the required fields.