Notice: In light of the current situation and travel restrictions in place, please expect delays in delivery as we will be fulfilling orders once normal operations resume. We appreciate your understanding during this time.

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Frequently asked questions
I have a question about a product I purchased in a retail store…

If you have a question about a product you purchased in a retail store, please call or visit the store where you made the purchase.

Does Lush offer product samples?

Unfortunately, we do not ship product samples along with online orders at the moment, but through consultation with our sales consultants at any of our shops, you can get a sample of the product that you fancy.

At Lush, we'd like to ensure that you get to take home products that are tailored to your needs, so feel free to talk about the results that you want to achieve, your beauty care routine - or whatever is going on with your life. We will be more than glad to point you to products that contain ingredients that bring your desired effects and even show you how to properly enjoy them.

Does Lush have a product catalog? How do I subscribe?

We do not have a product catalog by subscription at the moment.